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OPERATIONS & BACK OFFICE

The work, the people and the money

Delivery, your team and your books, kept beside the customers they belong to instead of in three unrelated products.

PROJECTS & DELIVERY

Getting the work out of the door

Projects, linked to customers

Every project hangs off the company, contact or deal it came from, so context is never a separate lookup.

Tasks with owners

Assignees, due dates, statuses and a comment thread per task, including notes left by your AI specialists.

Time tracking

Log time against the task and the project, so what a job actually cost is a fact rather than a feeling.

Templates & SOPs

The way you do a job, written down once and reused — so the tenth one goes like the best one.

Service requests

Your own clients raise requests in their portal and they arrive as tracked work, not as a lost email.

What is actually happening

Workload, status and what is overdue, across every project at once.

YOUR PEOPLE

The team, and what they are cleared to do

Team & roles

Invite people and give each one exactly the areas they should reach — enforced in the data, not just the menu.

People records

Your staff, their details and their history, per company.

Certifications & expiry

Training and credentials shown beside each person, with expiry and lapse status visible before it becomes a problem.

SOPs & policies

The handbook and the procedures, versioned, in the place the work happens.

Shared documents

Contracts, reports and files shared with your clients — or with your own team — in their portal.

An HR specialist on call

Ask the HR assistant to draft a policy, write up an SOP, or tell you whose certification lapses next.

MONEY

Billing and books that agree with each other

Invoices & subscriptions

One-off and recurring invoices, sent, chased and paid by card or bank transfer.

Billing accounts

A client who owns three companies is one account with one payment stream, not three arguments about who owes what.

Real bookkeeping

Chart of accounts, journal entries, profit and loss and balance sheet — cash or accrual, whichever you file on.

Reconciliation, not guesswork

Offline payments recorded properly, and stale receivables reviewed one by one before anything is written off.

The numbers that matter

What is owed, what is overdue, and what a customer is worth — visible on the customer record itself.

An accountant on call

Ask the Accountant assistant to review open invoices, flag credit risk, or explain what a write-off does to your tax position.

INSIGHT

Knowing what is working

Traffic & engagement

How people arrive, what they read, and where they leave — per site, on one screen.

Lead sources

Which channel produced the enquiry, followed all the way through to the work that came from it.

Reception & automation reporting

Calls handled, conversations had, automations run and what each one produced.

Prospecting

An optional module that scans the sources you configure and scores what it finds against your business profile.

One login for the work, the team and the books

Every module here switches on inside the account you already have.

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