OPERATIONS & BACK OFFICE
The work, the people and the money
Delivery, your team and your books, kept beside the customers they belong to instead of in three unrelated products.
PROJECTS & DELIVERY
Getting the work out of the door
Projects, linked to customers
Every project hangs off the company, contact or deal it came from, so context is never a separate lookup.
Tasks with owners
Assignees, due dates, statuses and a comment thread per task, including notes left by your AI specialists.
Time tracking
Log time against the task and the project, so what a job actually cost is a fact rather than a feeling.
Templates & SOPs
The way you do a job, written down once and reused — so the tenth one goes like the best one.
Service requests
Your own clients raise requests in their portal and they arrive as tracked work, not as a lost email.
What is actually happening
Workload, status and what is overdue, across every project at once.
YOUR PEOPLE
The team, and what they are cleared to do
Team & roles
Invite people and give each one exactly the areas they should reach — enforced in the data, not just the menu.
People records
Your staff, their details and their history, per company.
Certifications & expiry
Training and credentials shown beside each person, with expiry and lapse status visible before it becomes a problem.
SOPs & policies
The handbook and the procedures, versioned, in the place the work happens.
Shared documents
Contracts, reports and files shared with your clients — or with your own team — in their portal.
An HR specialist on call
Ask the HR assistant to draft a policy, write up an SOP, or tell you whose certification lapses next.
MONEY
Billing and books that agree with each other
Invoices & subscriptions
One-off and recurring invoices, sent, chased and paid by card or bank transfer.
Billing accounts
A client who owns three companies is one account with one payment stream, not three arguments about who owes what.
Real bookkeeping
Chart of accounts, journal entries, profit and loss and balance sheet — cash or accrual, whichever you file on.
Reconciliation, not guesswork
Offline payments recorded properly, and stale receivables reviewed one by one before anything is written off.
The numbers that matter
What is owed, what is overdue, and what a customer is worth — visible on the customer record itself.
An accountant on call
Ask the Accountant assistant to review open invoices, flag credit risk, or explain what a write-off does to your tax position.
INSIGHT
Knowing what is working
Traffic & engagement
How people arrive, what they read, and where they leave — per site, on one screen.
Lead sources
Which channel produced the enquiry, followed all the way through to the work that came from it.
Reception & automation reporting
Calls handled, conversations had, automations run and what each one produced.
Prospecting
An optional module that scans the sources you configure and scores what it finds against your business profile.
One login for the work, the team and the books
Every module here switches on inside the account you already have.
